Refund policy

1. Returns

  • You have 7 days from the date of delivery to request a return.
  • To be eligible for a return:
    • The item must be unused and in the same condition that you received it.
    • The item must be in its original packaging.
    • Proof of purchase is required.

2. Non-Returnable Items

Certain items are not eligible for return:

  • Perishable goods
  • Personal care items
  • Customized or made-to-order products
  • Items marked as “Final Sale”

3. Refunds

  • Once we receive and inspect your return, we will notify you of the status.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be credited to your original method of payment.

4. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange, contact us within 48 hours of delivery.

5. Shipping Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping charges are non-refundable.

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or payment provider
  • If the issue persists, contact us

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

📧 Email: mercurial.in@gmail.com
📞 Phone: 8590260315

Note: Mercurial.in reserves the right to update this policy at any time without prior notice.